Welcome to Dhow Jahazi Enterprises (“we,” “our,” “us”), an international e-commerce marketplace headquartered in Dar es Salaam, Tanzania. By accessing or using our website www.jahazi.store (“Platform”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using this Platform, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. Your use of the Platform shows that you're willing to accept these Terms and Conditions.
2. Company Information
Dhow Jahazi Enterprises
Plot 140, 97J District Kinondoni Street
Ada Estate, Kilimani
Dar es Salaam 14110
Tanzania
Email: support@jahazi.store
3. Marketplace Overview
Dhow Jahazi Enterprises is an online marketplace that facilitates the listing and sale of goods by third-party sellers and our in-house store. We act as an intermediary, offering a platform for secure and efficient transactions between sellers and buyers globally.
4. Account Registration
- Users may register an account to access full platform functionality.
- You are responsible for safeguarding your login credentials.
- All information provided must be truthful, current, and complete.
5. Listings and Product Descriptions
- Sellers are solely responsible for their listings, including accuracy, legality, and pricing.
- Dhow Jahazi Enterprises reserves the right to edit or remove any listing that violates these terms or applicable laws.
- All product images are for illustrative purposes only and may vary slightly.
6. Orders and Payment
- All payments must be made through the payment methods provided at checkout.
- Orders are only confirmed once full payment has been received.
- Prices displayed are final unless otherwise stated and may include applicable taxes or fees.
- We reserve the right to cancel orders suspected of fraud or violations of our policies.
7. Global Shipping & Delivery
- We deliver globally. Delivery timelines depend on the buyer’s location and courier service.
- The buyer is responsible for any customs duties, taxes, or import restrictions in their country.
- We aim to dispatch all orders promptly, but delays may occur due to external factors beyond our control.
8. Returns and Refunds
- Buyers must initiate return requests within 7 days of delivery.
- Products must be returned in their original condition, unused, and with all packaging intact.
- Refunds will be issued to the original method of payment once the return is received and inspected.
- Return shipping costs are the responsibility of the buyer unless the product is defective or an incorrect item was received.
For full details, refer to our Return Policy available on our website.
9. Prohibited Activities
You agree not to:
- Violate any applicable laws or regulations.
- Upload or transmit any fraudulent, harmful, or unlawful material.
- Impersonate any person or misrepresent your affiliation.
- Interfere with or disrupt the Platform's infrastructure or security.
10. Intellectual Property
All content, trademarks, logos, and graphics on the Platform are the property of Dhow Jahazi Enterprises or our content partners and are protected by Tanzanian and international intellectual property laws. You may not copy, distribute, or create derivative works without prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law, Dhow Jahazi Enterprises shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any transactions made through it.
12. Indemnity
You agree to indemnify and hold harmless Dhow Jahazi Enterprises, its affiliates, partners, and employees from any claims, demands, or damages resulting from your breach of these Terms or misuse of the Platform.
13. Suspension and Termination
We may suspend or terminate your account or access to the Platform at our discretion, without notice, if we believe you have violated these Terms, engaged in fraudulent activities, or for any other reason deemed necessary to protect our users or business.
14. Governing Law and Jurisdiction
The laws of the United Republic of Tanzania govern these Terms and Conditions. Any disputes arising concerning these Terms shall be exclusively resolved in the courts of Dar es Salaam.
15. Amendments to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of the Platform constitutes acceptance of the revised Terms.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Dhow Jahazi Enterprises
Plot 140, 97J District Kinondoni Street
Ada Estate, Kilimani
Dar es Salaam 14110
Tanzania
Email: support@jahazi.store
